Aquatic Depot Return Policy

This policy last amended 02/07/2020.

We take review return request on a case by case bases due to the nature and circumstances that often arise

However is order to qualify to be reviewed for a return we require the following

We are not legally required to give you a refund or replacement if you have just changed your mind
It must be in a still have packaging,product manuals and all accessories

Returns will be considered under the following conditions in accordance with New Zealand Consumer Guarantees Act and New Zealand Fair Trading Act

Products or services don’t do what they are meant to, or are defective
Products or services are different from their description, eg on packaging or in advertising
Products don’t match the sample or model you were shown
Products or services are not reasonably fit for a particular purpose you told the seller about
We did not have the right to sell the product
Delivery is late or never arrives, or products are damaged in transit.

What we may need to determine before we consider a return or replacement or even repair

What products and service you purchased and how you intended to use them
What the we told you about the product or service
How you paid for it
Was it purchased for personal or commercial use
Were there other circumstances influencing the purchase at the time

For damages

We will have to find out certain thins regarding your damaged product and this may need to be supported by photos

How did it get damaged
Why did it get damaged
Where was it when it got damaged

We need to determine this to determine who is responsible and how we can proceed to rectifying the situation.

How do we do this?

We communicate to you via email or phone and find out what we need to know and then communicate with other parties involved like suppliers or couriers. Review any photos you send us and review how we proceed from there.

We may do nothing
Refund
Replace or
Repair

Depending on which option best suits the situation.

Returns can be frustrating please have patience with us when dealing with this type of mater. We don’t intend your deliveries to get damaged or sell substandard products. We will try our best to remedy the situation in accordance to the New Zealand Fair Trading Act and Consumer Guarantees Act